Customer Service Representative (m-w-x)

Nieuw
  • Type contract
    Tijdelijk contract - mogelijkheid vast
  • Locatie
    Schaerbeek, Brussel

For one of our customers active in the telecommunication industry we are looking for a Customer Service Representative (m-w-x).

What do you do?

• You respond to inbound calls, make outbound calls and treat mails from IoT Service Providers/Customers.

• In answering to customer’s questions and solving problems while respecting KPI’s, you dispatch towards the Back Office teams if necessary depending on Service Provider/Customer need.

• Of course, you have an all-time availability assurance for Service Providers/Customers and makes sure that the SLA defined with the customer is respected.

• You give input and participate in the creation of tailor-made reporting following the specific needs of the Service Providers/Customers.

• Exceptionally, you participate to Service Provider/Customer visits and internal meetings to bring operational expertise to the meeting.

• You communicate information on Service Providers/Customers throughout all involved departments being sales, post-sales and marketing, to update all with the latest evolutions and status.

• And last but not least, you lead the creation and implementation of new IoT Service Providers/Customers (customer code creation, structure & profile definition, quality checks of activations, invoices)

Profiel

Your profile :

• You have call center and customer experience in being diplomatic, mature and extravert.

• You give proof of excellent listening and communication skills.

• As Expert, you have knowledge of the tools and the systems used by the contact centers and in the PoS (My Partner) and can work in Excel.

• As a Team worker, you show integrity and who is not afraid to take initiative.

• You have spoken and written skills of Dutch and French.

• With First Time Resolution (FTR) experience and attitude, you are willing to help to find resolutions and of course you are flexible and accurate

Aanbod

- An attractive salary
- Extra-legal advantages