Digital Process Expert (m-w-x)

  • Type contract
    Tijdelijk contract - mogelijkheid vast
  • Locatie
    Schaerbeek, Brussel

For one of our customers active in the telecommunication industry we are looking for a Digital Process Expert (m-w-x).


• The Digital Process Expert is key actor in the delivery of Customer related projects. He/she is responsible for challenging and aligning the different processes across all operational teams in Customer Service.

• The Digital Process Expert is responsible for the deliverance and maintenance of all CS Work Instructions, Work Methods and guidelines.

The Customer Service Work Instructions, Work Methods and guidelines define what service Orange wants to provide to reach a best in class customer service in a friendly & efficient way across different touch points within Customer Service department (internal & external). He/she is also responsible that all processes described in the work instructions are up to date and as efficient as possible. This in close collaboration with the coaches and the business experts.

• The Digital Process Expert, as owner, is responsible for monitoring the quality, use and performance of the different Work Instructions, Work Methods and guidelines and the continuous improvement of them, including the identification of the digitalization opportunities.

• He/she evolves them pro-actively, stimulates their use, and monitors performance and takes action in close collaboration with the operational and support teams.


Specific expertise

• Expert knowledge of Products & Services on all Lines of Business
• Expert knowledge of Customer Facing (web, shops, customer service) processes & applications
• Basic knowledge on project management
• Basic knowledge on process improvement techniques
• You have at least a bachelor's degree
• Communication (verbal & written)
• Convincing & Influencing
• Customer-minded & improvement driven
• Organization and Time management
• Teamplayer
• Flexible
• Fluent French, Dutch & English (verbal & written)


- An attractive salary
- Extra-legal advantages