Technical Back Office (m-w-x)

Nieuw
  • Type contract
    Tijdelijk contract - mogelijkheid vast
  • Locatie
    Schaerbeek, Brussel

For one of our customers active in the telecommunication industry we are looking for a Technical Back Office (m-w-x).

As CSR Back Office Technical:

• You assist all first line contact centers and coaches regarding technical questions, service providers to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams
• You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process.
• Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role

Profiel

You have :

- 1-2 years’ experience in a customer service environment.

- Knowledge of contact center activities.

- A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.

- Strong listening and communication skills.

You are:

- In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime. You will also work once in a while on Saturday or Sunday.

- You show your engagement by being an Orange Ambassador.

- You communicate fluently in Dutch, French and English.

- “Problem solving” and “Persuasiveness! “Are your daily moto!

Aanbod

- An attractive salary
- Extra-legal advantages