Technical Support (m-w-x)

Nieuw
  • Type contract
    Tijdelijk contract - mogelijkheid vast
  • Locatie
    Schaerbeek, Brussel

For one of our clients active in the telecommunication industry we are looking for a Technical Support (m-w-x).

What do you do?

• You assist on line and coach customers IoT fleet managers regarding technical questions, in that way you are service provider to serve our customers in a better way.

• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 3rd level teams (internal or external).

• Furthermore, you detect incidents related to transversal products, services, applications with possible impact on IoT customers and apply appropriate prioritization & notification process.

• Of course, you inform IoT customers continuously on the status of their problem according to their segmentation (internal and external customers).

• You collect relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (alarms, planned interventions, incidents, etc.) and translate technical information into customer language.

• In thinking pro-actively about the required support, you participate in the launch of new products and services (Friendly User Test) .

• Finally, you participate in a flexible support model timeframe and duty role.

Profiel

Your profile:

• You have ideally 1-2 years in a customer services environment.

• As Expert, you have a good knowledge of technical contact centre activities in a B2B environment.

• You speak fluently Dutch, French and have good level of English. You know well the Orange products, mobile technology and services, technical matters, GSM, data & Internet.

• As a good problem solver, you have very good analytical skills and you are pro-active.

• You are able to apply the appropriate methods for the resolution of customer complaints.

Aanbod

- An attractive salary
- The opportunity to work in a comfortable environment
- Extra-legal advantages