IT Helpdesk support | Onsite | Fixed contract | Zaventem

  • Locatie
  • Referentie
  • Categorie
    Informatica - Help-desk
  • Type contract
    Vast contract

We are looking for an IT onsite support engineer for a company located in Zaventem.
You will be working onsite with an important client in Neder-over-Heembeek.

Your tasks:

- You attend periodical meetings with the client leadership.
- You work with the client’s ticketing system and you deal with incidents and requests in accordance with SLA’s.
- You cooperate with the client’s teams in the resolution of local cases.
- You support remotely users, if needed.
- You provide new joiners with their equipment (computer, mobile phone, tablet, etc.) and make sure everything is properly installed/configured in accordance with the client’s standard.
- You assist with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.
- You contact end users especially in case of Very Dissatisfied responses.
- Lastly you keep track of spare items in stock, updating this in a report on a weekly basis to be issued in SharePoint.


Your profile:

- You have very good knowledge of English, French and Dutch
- You preferably have 2-3 years' experience in IT support or you have very good IT skills
- You have good knowledge of Windows 10/11
- You can install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/ applications.
- You can install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile.
- You have a very good knowledge of English and a very good knowlegde of French and/or Dutch.
- You have experience as a L2 technician.
- You are customer oriented.
- You can work independently and in team.
- You can work under pressure.
- You are polite and can organize your work without supervision.
- You are flexible: out of hours support (on call / call out) may be required on some occasions.
- You have good knowledge of English and Dutch.


Our client offers:

A competitive salary and additional fringe benefits like a car, meal vouchers, a telephone, insurance, ...
A secure job in an exponentially growing international company
Exciting projects in your own responsibility with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development program
Mentor program for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Interested? You can apply by clicking the blue Solliciteer-button, by calling 022557130 or through